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Privacy Policy

1. Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us:

  • Personal Information: Name, email address, phone number, billing/shipping address.

  • Order Information: Artwork files, product details, payment method (processed securely through third-party providers).

  • Website Data: IP address, browser type, cookies, and pages visited (for analytics and site improvement).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you regarding quotes, proofs, and order status.

  • Improve our website, products, and services.

  • Send updates, promotions, or special offers (you may opt out at any time).

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

  • Trusted service providers (e.g., payment processors, shipping carriers) who help us operate our business.

  • Legal authorities if required to comply with applicable law or enforce our policies.

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality and analyze traffic. You can choose to disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All payment transactions are encrypted and processed securely through trusted providers.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Request that we delete your data, subject to legal or contractual obligations.

  • Opt out of receiving marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Phone Policy

For our phone policy please visit https://www.lumifyprinting.com/phone-policy

Refund Policy

1. Proof Approval

  • Before production, we send every customer a digital proof for approval.

  • Once approved, production begins, and changes or cancellations may no longer be possible.

2. Refunds & Reprints

Refunds or reprints will only be offered if:

  • The product received is materially different from the approved proof.

  • The product is defective or damaged due to production error.

  • The order is lost during shipping (confirmed by carrier).

3. Exclusions

We cannot issue refunds or reprints for:

  • Errors present in customer-submitted artwork/files.

  • Typos, spelling mistakes, or design errors approved in the proof.

  • Color variations due to screen differences (we use industry-standard practices but cannot guarantee exact color matching).

4. Reporting an Issue

If you believe there is an error with your order:

  • Contact us within 7 days of receiving your items.

  • Provide photos and a description of the issue so we can review.

  • We’ll work quickly to resolve the matter and, if eligible, arrange a refund or reprint.

Terms & Conditions

 

By placing an order with Lumify Printing, you agree to the following terms and conditions:

1. Orders & Payment

  • A 50% deposit is required before production begins.

  • Full payment is required before pickup or shipment.

  • Quotes are valid for 30 days unless otherwise noted.

2. Artwork & Proofs

  • Customers are responsible for ensuring submitted artwork is correct, complete, and high resolution.

  • Lumify Printing is not responsible for errors (spelling, grammar, layout, resolution) approved in final proofs.

  • Once a proof is approved, the customer accepts responsibility for the design and content.

3. Turnaround Times

  • Production begins only after proof approval and deposit payment.

  • Estimated turnaround times are provided at the time of order but may vary due to material availability, volume, or unforeseen delays.

4. Shipping & Delivery

  • Lumify Printing is not liable for delays caused by shipping carriers, weather, or events outside our control.

  • Risk of loss transfers to the customer once the order is picked up by the carrier.

5. Cancellations

  • Orders may only be canceled before proof approval.

  • Deposits are non-refundable once production begins.

6. Limitation of Liability

  • Our liability is limited to the cost of the product ordered.

  • We are not responsible for indirect, incidental, or consequential damages.

7. Intellectual Property

  • By submitting artwork, you confirm you have the legal right to use all content (logos, images, fonts, etc.).

  • Lumify Printing is not responsible for copyright or trademark violations in customer-submitted designs.

8. Governing Law

  • These Terms & Conditions are governed by the laws of the State of Tennessee.